Legal notice & the fine print.

FirewallPulseGuard is the data controller for personal information collected through this website and through our direct correspondence. We are a digital agency registered at 75017, 79 avenue Niel, Paris, France, and you can reach our privacy desk at [email protected]. We process personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation, and the French Data Protection Act of 6 January 1978 as amended.

1.1 — Data we collect

We collect identification and contact details you volunteer through the inquiry form or by email: full name, work email address, telephone number, company name, project brief, and any information you choose to include in a proposal request. We also collect technical metadata required to serve the site, such as IP address, browser type, device category, and pages viewed.

1.2 — Purposes and legal bases

Inquiry data is processed to answer your request, prepare a fixed-price proposal, and perform pre-contractual steps taken at your request — legal basis: Article 6(1)(b) GDPR. Client data is processed to deliver contracted services, invoice work, and meet accounting obligations — legal basis: contract performance and legal obligation. Optional performance measurement relies on your consent, which you may withdraw at any time under Article 6(1)(a).

1.3 — Retention

Unconverted inquiries are deleted after 24 months of inactivity. Client project records are retained for the duration of the engagement plus the statutory commercial limitation period of five years. Accounting documents are kept for ten years as required by French law. Cookie consent choices are stored locally for 12 months.

1.4 — Recipients

Access is limited to FirewallPulseGuard personnel who need it to answer you or deliver your project. We engage vetted processors — including our hosting provider, email provider, and Stripe for payment processing — each bound by Article 28 data processing agreements. We do not sell, rent, or trade personal data. Any transfer outside the European Economic Area is protected by Standard Contractual Clauses.

1.5 — Your rights

You may exercise access, rectification, erasure, restriction, portability, and objection rights at any time, and withdraw consent without affecting prior processing. Write to [email protected] and we will respond within one month. You may also lodge a complaint with the CNIL, 3 place de Fontenoy, 75007 Paris, France.

These terms govern every engagement between FirewallPulseGuard, 75017, 79 avenue Niel, Paris, France, and the client named in the applicable proposal. By approving a proposal, paying an invoice, or instructing us to begin work, the client accepts these terms in full. Where a signed statement of work contains specific provisions, that document prevails over this general text.

2.1 — Scope and proposals

Each proposal states the deliverables, turnaround, fixed fee, and number of revision rounds for the engagement. Work outside that scope is quoted separately before it begins. Turnaround periods start on the date the kickoff materials and initial payment are received, and are counted in working days excluding French public holidays.

2.2 — Fees and payment

Fees are quoted in US dollars and are exclusive of VAT and any withholding taxes. Project fees are invoiced 50% on acceptance and 50% on delivery, unless the proposal states otherwise. Invoices are payable within 10 days through our secure checkout at the Stripe payment link or by bank transfer. Late amounts accrue interest at three times the French statutory rate plus a fixed compensation of €40 per invoice, and work may be suspended after written notice.

2.3 — Client responsibilities

The client supplies accurate content, brand assets, access credentials, and decision-maker feedback within five working days of a request. Delays in client feedback extend the turnaround accordingly. The client confirms that all supplied material — text, images, trademarks, data — may lawfully be used for the project and indemnifies FirewallPulseGuard against third-party claims arising from client-supplied material.

2.4 — Intellectual property

Upon receipt of final payment, all worldwide rights in the client-specific deliverables — layout, copy, design files, and bespoke code — are assigned to the client. FirewallPulseGuard retains ownership of pre-existing frameworks, internal libraries, and generic tooling, which are licensed to the client perpetually and non-exclusively for the delivered work. We may reference the project in our portfolio unless the client requests written confidentiality.

2.5 — Liability

FirewallPulseGuard is bound only by an obligation of means. Our aggregate liability under any engagement is limited to the total fees actually paid by the client for the engagement giving rise to the claim. We are not liable for indirect loss, lost profits, or loss of data resulting from third-party services, client configuration, or force majeure. Nothing in these terms limits liability that cannot be limited under French law.

2.6 — Governing law

These terms are governed by French law. Disputes are first raised with [email protected] for an amicable resolution within 30 days; failing that, the competent courts of Paris, France, have exclusive jurisdiction. Consumers retain the mandatory right to bring proceedings in their country of residence.

Cookies and similar storage technologies are small files placed on your device when you visit firewallpulseguard.com. This policy explains which technologies we use, why they exist, and how you stay in control of them. Our cookie banner records your choice locally, so the question is never repeated on every visit.

3.1 — Strictly necessary storage

We store one consent record in your browser's localStorage under the key fpg_cookie_consent. It remembers whether you accepted all cookies or essential storage only. This entry is required to honour your preference and cannot be disabled while you use the site. Session security tokens used during form transmission fall into the same category.

3.2 — Optional measurement

With your consent, we may load aggregated analytics to count page views, referral sources, and device types. These figures are used only to decide which pages to rewrite and which services to publish. Declining leaves the entire site fully usable — no content is gated behind consent.

3.3 — Third-party embeds

The contact page embeds a Google Map for our Paris address; Google may set technical cookies when that frame loads. Typography is served by Google Fonts, styling by the Tailwind CSS CDN, and payment pages are hosted by Stripe once you follow a payment link. Each of these providers operates under its own privacy policy, and map and font requests are loaded lazily wherever the browser allows.

3.4 — Managing your choice

You can clear stored preferences at any time through your browser's site-data settings, which causes the consent banner to appear again on your next visit. Most browsers also allow you to block all cookies automatically or to delete them when you close the window. Blocking strictly necessary storage may prevent the consent banner from remembering your decision.

We would rather fix a mismatch than keep an unhappy invoice. This policy sets out when fees are returned, how staged project payments are treated, and how to request a refund from FirewallPulseGuard at 75017, 79 avenue Niel, Paris, France. Every approved refund is returned to the original payment method.

4.1 — Cancellation before kickoff

If you cancel an approved proposal before work has started, the advance payment is refunded in full, less any third-party licences already purchased in your name. As a consumer contracting at a distance under French law, you also have a statutory 14-day right of withdrawal from acceptance; when work has already begun at your request, a pro-rata amount for work completed is retained and itemised in your refund statement.

4.2 — Mid-project cancellation

Deliverables completed up to the cancellation date remain yours, and fees for those completed milestones are retained. Unused prepaid milestones for work not yet started are returned within 14 calendar days of the cancellation request. Any assignment of intellectual property transfers only after the final settled invoice, as described in section 2.4.

4.3 — Retainers and hosting

Monthly retainers and hosting configurations can be cancelled at any time and remain active until the end of the current billing period; no partial-month refund is issued, and no further renewal is charged once cancellation is confirmed in writing. Unused support hours do not roll over beyond one billing cycle unless the proposal says otherwise.

4.4 — Quality issues

If a delivered item materially deviates from the agreed proposal, notify us within 14 days of delivery and we will revise it at no cost within the agreed revision rounds. Where a revision cannot close the gap, we refund the fee for that specific deliverable. Screenshots and access details speed up the review considerably.

4.5 — How to request a refund

Email [email protected] with your invoice number, the reason for the request, and your preferred payout method. We acknowledge every request within two business hours and decide within five business days. Approved refunds are executed within 14 calendar days by card, Stripe transfer, or bank transfer. Questions about this policy are welcome at the same address.